1. Introduction

At Saraa Boutique, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share and safeguard your personal data when you visit our website, place an order for clothing, sarees or fashion products, or contact us. We handle personal information in accordance with applicable Indian privacy and data-protection laws.

2. Information We Collect

Depending on how you use our website, we may collect information such as your name, email address, phone number, billing details, shipping address, order details, product preferences and communications with our customer-support team. Payment-related information may also be processed during checkout. Payments may be handled by third-party payment providers, and we may not receive or store your full payment-card details. We may also collect technical information, such as browser or device information and website usage data, including through cookies where used.

3. How We Use Your Information

Your information may be used to:

• Process, confirm, ship and fulfil orders for clothing, sarees and other boutique products.
• Provide customer support and respond to enquiries about products, sizes, fabrics and orders.
• Send order confirmations, payment updates, delivery notifications and important service messages.
• Maintain, secure, troubleshoot and improve our website and shopping experience.
• Understand customer preferences and improve our product offerings and services.
• Prevent fraud, misuse and unauthorised transactions.
• Meet applicable legal, accounting, tax and regulatory requirements.
• Send promotional communications where permitted by law and, where required, with your consent or choice to opt in.

4. Data Security and Retention

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. However, no method of online transmission or electronic storage can be guaranteed to be completely secure. We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, legal compliance, dispute resolution and enforcement of our agreements.

5. Sharing of Information

We do not sell your personal information. We may share relevant information with service providers that help us operate our website and fulfil orders, such as payment processors, courier and delivery providers, website hosting providers, customer-support services and technical service providers. We may also disclose information where required by law, to respond to lawful requests, to protect our rights or users, or in connection with a business transfer, subject to applicable law. Service providers are expected to handle information appropriately for the services they provide.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate essential website functions, remember preferences, understand website usage and improve the shopping experience. You may be able to manage cookies through your browser settings. Disabling certain cookies may affect website functionality. Where required by applicable law, we will seek consent before using non-essential cookies or similar technologies.

7. Third-Party Services and Links

Our website may use or link to third-party services, including payment gateways, courier services and delivery providers. These services may process information under their own privacy policies and terms. Saraa Boutique is not responsible for the privacy practices of independent third-party websites or services. We encourage you to review their privacy policies before using them or providing your personal information.

8. Your Choices and Privacy Rights

Subject to applicable Indian law, you may contact us to request access to, correction of or deletion of personal information that we hold about you, or to raise a concern about how your information is handled. We may need to verify your identity before responding and may retain certain information where required or permitted by law. You may opt out of promotional messages by using the unsubscribe option where available or by contacting us. Transactional messages relating to your orders or account may still be sent when necessary.

9. Children's Privacy

Saraa Boutique offers clothing, sarees and fashion products intended for customers of different age groups. Our website and online purchases should be made by adults or with the involvement of a parent or legal guardian, as appropriate. We do not knowingly collect children's personal information in breach of applicable law. If you believe a child has provided personal information inappropriately, please contact us so that we can review the request and take appropriate action in accordance with applicable law.

10. Consent

Where consent is the applicable legal basis for processing personal information, we will seek consent in the manner required by applicable law. You may withdraw consent where permitted by law. Withdrawal does not affect processing that took place before withdrawal or processing based on another lawful ground. Certain information may be necessary to process your order, arrange delivery or provide a requested service. If you do not provide the necessary information, we may be unable to complete the relevant transaction or service.

11. Policy Updates

Saraa Boutique may update this Privacy Policy from time to time to reflect changes in our services, website practices or applicable legal requirements. Any revised version will be published on this page with an updated date. We encourage you to review this page periodically to stay informed about how we protect your personal information.

12. Contact Us

If you have questions, requests or concerns about this Privacy Policy or the handling of your personal information, please contact Saraa Boutique using the customer-support email address, telephone number or postal address published on our website.