1. Order Cancellation Window

You may request cancellation before your order has been dispatched. Dispatch may be confirmed by email, SMS, WhatsApp or another order notification. Once an order has been handed over for shipment, cancellation may no longer be possible. If cancellation is unavailable, you may contact our support team about any options available under our Return Policy and applicable law.

2. Fraudulent or Suspicious Transactions

Saraa Boutique may review, hold, decline or cancel an order where there are reasonable grounds to suspect fraud, unauthorised payment, misuse of promotions or a breach of our Terms & Conditions. Where appropriate and permitted by law, we may restrict related account activity or take steps to protect customers and our business. If payment has been collected for an order that we cancel, any refund due will be processed in accordance with applicable law.

3. Discounts and Coupons

Promotional codes, discount coupons and vouchers may be subject to specific conditions, including:

• Minimum order value requirements.
• Single-use or account-specific restrictions.
• Validity periods and product exclusions.

Unless otherwise stated, only one promotional offer may be applied per order. Coupons and promotional codes may not be sold, transferred or reproduced except where the offer terms expressly permit it. We may verify coupon validity and take reasonable action where fraudulent use is suspected. Promotional terms are subject to applicable Indian consumer-protection laws.

4. Payment Terms

Orders for sarees, clothing, fashion accessories and other boutique products must be paid using the payment methods displayed at checkout. Available methods may vary depending on the payment provider and your location. The total payable amount, including applicable taxes and delivery charges, will be shown before you confirm your purchase. Payments will be processed in the currency displayed at checkout.

5. Refunds for Cancelled Orders

If an order is successfully cancelled and payment has already been collected, any refund due will generally be made to the original payment method, subject to payment-provider procedures and applicable law. Processing times may vary depending on the payment provider and financial institution. We will communicate any relevant refund information to you.

6. Governing Law

This policy is governed by the laws of India. Subject to mandatory consumer-protection laws and the jurisdiction of authorities legally competent to hear a dispute, courts with competent jurisdiction in Tamil Nadu, India may hear disputes relating to this policy.

Summary

• Cancellation requests should be made before dispatch.
• Orders already handed over for shipment may not be cancellable.
• Orders may be reviewed or cancelled where fraud is reasonably suspected.
• Promotional codes are subject to the terms displayed for each offer.
• Refunds for cancelled orders are handled in accordance with applicable law and payment-provider procedures.